FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

• Express Shipping: 3–6 business days – $20
• Free Shipping: 7–14 business days – $0
• Free Standard Shipping: 7–14 business days – $0
• Standard Shipping: 7–14 business days – $10

Larger pots may take slightly longer to process and ship.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. Are the pots suitable for both indoor and outdoor use?

Yes. Most of our pots are designed for both indoor and outdoor environments. Please check the product description for specific recommendations (some terracotta is best for covered outdoor areas).

6. Do the pots have drainage holes?

Most of our pots come with drainage holes to promote healthy roots and prevent overwatering. Some decorative indoor pots may not have holes — this is clearly stated on each product page.

7. What materials are your pots made from?

We offer pots in a variety of premium materials including:

• Ceramic
• Terracotta
• Durable plastic (lightweight and shatter-resistant)
• Concrete-look resin
• Metal (with anti-rust coating)

Material details are listed on every product page.

8. Are the pots frost-resistant?

Some materials (ceramic and terracotta) are sensitive to extreme frost. We recommend bringing them indoors or using frost protection during winter. Resin and high-quality plastic pots are generally more frost-resistant.

9. How do I clean the pots?

Most pots can be cleaned with mild soap and water. For stubborn stains, use a soft brush or baking soda paste. Avoid harsh chemicals that may damage the finish.

10. Are the pots suitable for large plants?

Yes. We offer a wide range of sizes — from small tabletop pots to large floor planters suitable for big indoor plants and outdoor gardens.

11. Do you offer self-watering pots?

Yes. We have a selection of self-watering planters that help maintain consistent moisture levels — perfect for busy plant owners.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my pot arrives damaged?

Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.